How can we help you?
Get answers to common questions or reach out to our support team
How do I add a new plant?
Navigate to the Plants section and click 'Add Plant'. Fill in the plant details including name, location, and capacity.
How do I log a batch?
Go to your plant, select a reactor, and click 'Log Batch'. Enter the batch details including feedstock, products, and timestamps.
Can I export my data?
Yes, you can export data from the Reports section. Select the date range and data type, then click 'Export'.
How do I invite team members?
Go to Settings > Users and click 'Invite User'. Enter their email and assign a role with appropriate permissions.
What payment methods are accepted?
We accept all major credit cards and bank transfers. Payment details can be found in your account settings.
How do I reset my password?
Click 'Forgot Password' on the login page and enter your email. You'll receive a password reset link.
Response Time
We typically respond within 24 hours during business days
Email Support
support@letni.app
Urgent Issues
For critical issues, please mark your ticket as urgent